Appreniversity T&Cs

Effective Date: 17 January 2025

Welcome to Appreniversity. These Terms and Conditions (“Terms”) govern your use of our website and services. These Terms and Conditions, together with any other documents referred to herein, set out the terms of use governing your use of this website, www.appreniversity.co.uk (“Our Site”).

Your agreement to comply with these Terms and Conditions is indicated by your use of Our Site. If you do not agree to these Terms and Conditions, you must stop using Our Site immediately.

1. Definitions

“We,” “Us,” “Our” refers to Appreniversity, its website, and its services.
“User,” “You,” “Your” refers to anyone accessing or using our services, including students, mentors, or visitors.
“Services” refers to the mentoring services provided through our platform.

2. Eligibility

You must reside in the United Kingdom to use our services.
You agree that all information you provide is accurate, complete, and truthful. If we determine that false or misleading information has been provided, we reserve the right to terminate your account and restrict access to our services.

3. Account Registration

Users must create an account to access mentoring services.
You are responsible for maintaining the confidentiality of your account credentials and for all activities conducted under your account.
Notify us immediately if you suspect unauthorised use of your account.

4. Services

Students: We provide mentoring services to help students secure apprenticeships.
Mentors: Mentors are responsible for delivering guidance and advice to students based on their expertise. While we strive to maintain a high standard of service, mentorship is for guidance purposes only and does not guarantee specific outcomes, such as securing an apprenticeship.
Platform Role: Appreniversity acts as an intermediary platform connecting students and mentors. We do not directly provide mentoring services and are not liable for the actions or omissions of mentors.

We aim to ensure the quality of our services but do not guarantee specific outcomes (e.g., securing an apprenticeship).

To ensure the safety of both students and mentors, all sessions are gender-segregated (male-to-male and female-to-female).

5. Booking and Cancellation Policy

For Students:

Students can cancel lessons up to 48 hours before the session date to receive a refund (the cancellation period).
Students will not be able to cancel lessons within 48 hours of the lesson start time.
Sessions can be booked 2 days from the current time of booking at the earliest.
Frequent cancellations without valid reasons may result in account suspension.

For Mentors:

Mentors must regularly update their availability to prevent students from booking sessions during unavailable hours.
If a student books a session based on a mentor’s stated availability, this will be considered the agreed session time.
Repeated no-shows (3 times) may result in account suspension.
Mentors must attend the full session duration to qualify for payment, even if the student does not attend.

Exceptional Circumstances:

If either a student or mentor cannot attend a session due to exceptional circumstances within the cancellation period, they must email info@appreniversity.co.uk as soon as possible.
Appreniversity will evaluate the situation and make a final decision, which must be respected by all parties.

6. Payment and Fees

Payments for mentoring sessions or subscription plans must be made in advance via our payment processor.
All fees are non-refundable unless otherwise stated under the Booking and Cancellation Policy.
Users are responsible for any transaction fees associated with payments.

7. Safeguarding and Safety

Appreniversity is committed to providing a safe environment for both students and mentors.

Any safeguarding concerns should be reported immediately to info@appreniversity.co.uk.

8. Confidentiality

All mentoring sessions and communications between mentors and students must remain confidential.
Neither party may disclose information shared during sessions without prior consent, except in circumstances where there is a legal obligation to report (e.g., safeguarding concerns).

9. Recording and Monitoring of Sessions

Mentoring sessions may be recorded for quality assurance and safeguarding purposes.
Recordings will be stored securely for up to 90 days and accessible only to authorised Appreniversity personnel.
Portions of recordings may be used for marketing or training purposes with prior written consent from both parties.

10. Marketing and Promotion

By signing up as a mentor with Appreniversity, you agree to support our marketing efforts when reasonably required. This may include, but is not limited to:

Providing testimonials or success stories.
Participating in promotional content, such as interviews or videos.
Allowing your name, profile, or non-sensitive details (e.g., role, expertise) to be featured in marketing materials.

Appreniversity will seek your consent before using any content featuring your image, name, or personal details. You may opt out of specific marketing activities by notifying us in writing.

11. Emergency Contact Policy

In the event of technical issues or urgent concerns affecting a scheduled session:

Users must contact Appreniversity immediately at info@appreniversity.co.uk.
We will make every effort to resolve the issue promptly, including rescheduling sessions where necessary.

12. Liability for Mentoring Advice

Mentors provide advice and guidance based on their knowledge and experience. Appreniversity does not guarantee the accuracy or effectiveness of this advice. Users are responsible for evaluating and applying the information provided during sessions.

13. Refunds

If a student is dissatisfied with a session, they must report the issue within 24 hours.
Appreniversity will review the complaint and, at its discretion, may issue a refund or offer an alternative session.
Refunds for cancellations will only be issued if the session is cancelled at least 48 hours before the scheduled time.
Refunds for mentor no-shows will be processed within 5–10 business days through the original payment method. Please contact info@appreniversity.co.uk promptly to report any mentor no-shows.

14. Intellectual Property

All content on our website, including logos, text, graphics, and software, is owned by or licensed to Appreniversity.
You may not reproduce, distribute, or create derivative works from our content without explicit permission.
The use of Appreniversity’s branding, trademarks, or intellectual property for unauthorised purposes is strictly prohibited.

15. Third-Party Services

Our platform integrates with third-party services (e.g., payment processing, session management). We are not responsible for the actions or policies of these third parties. By using our services, you agree to their terms and policies where applicable.

16. Disclaimer of Warranties

We provide our services “as is” and “as available” without any warranties, express or implied. While we strive to maintain uninterrupted and error-free services, we do not guarantee this.

17. Limitation of Liability

To the fullest extent permitted by law:

Appreniversity will not be liable for any indirect, incidental, or consequential damages arising from your use of our services.
Our total liability to you for any claim will not exceed the total amount paid by you for our services in the past six months.
Users are solely responsible for evaluating and applying the information provided during sessions. Appreniversity disclaims all liability for outcomes resulting from the use of mentoring advice.

18. Termination

We may suspend or terminate your account if you breach these Terms or engage in prohibited activities. You may also close your account at any time.

19. Privacy Policy

Your use of our services is subject to our Privacy Policy, which outlines how we collect, use, and protect your data.

20. Changes to These Terms

We may update these Terms periodically. Changes will take effect immediately upon posting on our website. Your continued use of our services after such updates constitutes your acceptance of the revised Terms.

21. Governing Law

These Terms are governed by the laws of England and Wales, and any disputes will be resolved under their jurisdiction.

22. Contact Us

If you have questions or concerns about these Terms, please contact us at:

Email: info@appreniversity.co.uk